One location gets a first reply drafted in minutes.
The others you find out about at month-end.
Across a franchise or multi-location group, 16Fold drafts the first reply for every location's inquiries, chases every open quote, and watches each location's Google profile to one brand standard. Every draft routes to the local approver, and the whole thing rolls up to you.
From $799/mo, a fraction of one hire. Multi-location pricing is scoped to your network, quoted per rollout.
Web inquiry — CoreForge Fitness, Maple Grove, 8:12 PM
"Hi Renee, thanks for reaching out about CoreForge Maple Grove. Your first class is on us. Tuesday's 6 PM strength intro is where most new members start. Want your spot saved? Reply yes and the Maple Grove team will lock it in. We run the same intro offer at every location, so if another studio is closer to you, just say the word and we'll point you there."
Drafted 8:15 PM · one brand standard, routed to the Maple Grove GM · illustrative example · waiting on their yes
demo draft · fictional business
One standard
The same voice, pricing rules, and follow-up bar applied at every location.
Minutes, not days
From a location's inquiry to a drafted first reply, any hour it lands.
One roll-up
Everything drafted, chased, and approved across all locations, in a single view.
01
One standard, every location
The same voice, pricing rules, and follow-up bar, drafted at each location from one company brain. A slow location can't quietly invent its own habits, and a strong one sets the bar the rest are held to.
02
Per-location approval routing
Each location's GM is the last set of eyes on that location's sends, or corporate is, however you choose to route it. Every approval leaves a record on file.
03
Roll-up reporting
What's drafted, chased, and approved across every location, in one view. No more spending a day a month pulling numbers out of each location by hand.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- One standard, every locationThe same voice, pricing rules, and follow-up bar drafted at each location from one company brain.
- Per-location approval routingEach location's GM, or corporate, is the last set of eyes on that location's sends, with a record on file.
- One roll-up viewEverything drafted, chased, and approved across all locations in a single view, no manual month-end pull.
- First reply in minutes, per locationEach location's web, DM, and email inquiries get a drafted first-touch reply any hour, in that brand's voice.
- Quote and rebooking chase, per locationOpen quotes chased and renewal or rebooking outreach drafted ahead of the date, until there's a yes, no, or reason.
- On-brand social, drafted per locationContent calendar plus platform-native posts, voice-matched and QA-gated. This is what the agency runs in-house today.
- Google reviews, watched per locationGoogle Business Profile monitoring and drafted responses at each location (Google only).
- Ad spend traced across locationsEvery lead's source and cost tracked, with budget-shift and creative-test recommendations, never autonomous moves.
The alternative
A field-marketing coordinator
One salary, benefits, and ramp, before they've worked a single location's leads
16Fold platform
From $799/mo
16Fold starts at $799/mo, a fraction of one hire, with multi-location pricing scoped to your network. FranConnect, your CRM, and each location's POS or booking system stay the system of record.
The questions franchises & multi-location owners ask first
Does 16Fold answer each location's phones or book customers in?
No. It drafts. It doesn't take live or automated calls at any location, doesn't take orders or reservations, and doesn't process payments. Each location's inquiry gets a first reply written in the brand's voice and held for the local approver to send. When a customer needs a person on the phone or a booking made, that's still your team and your booking system.
How is this different from SOCi, Birdeye, or Vendasta?
Those pitch auto-posting and auto-responding across your locations 'with governance.' 16Fold drafts, and a human at the location approves before anything reaches a customer. No autonomous send at any location. You get one brand standard and one roll-up without handing the field a bot that publishes on its own.
Can each franchisee run their own account while corporate still sees everything?
Yes. Each location can have its own keys, its own connected systems, and its own approver, so a franchisee signs off on their own sends. Corporate gets the roll-up across all of them. And none of it replaces your systems of record: FranConnect, your HubSpot or Salesforce or Zoho, and each location's Toast, Square, ServiceTitan, or Mindbody stay the record. 16Fold drafts, chases, and reports around them. The full isolation, your-keys, and procurement detail lives on our enterprise page.
Be everywhere the standard is.
Clear a stack of drafted lead replies, Google review responses, and posts for five locations from your phone, then go open number six. A location doesn't go quiet just because you're standing in a different one that day. 16Fold is running today for ICON Golf Cars, a dealer group with rooftops across the country. Bring your locations and your lead sources. 30 minutes, live.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.