Renewals drafted ahead of the X-date.
COIs drafted and tracked. You always approve.
16Fold drafts renewal outreach, COI replies, and lead responses for commercial P&C insurance agencies — in your voice, held for your review — while your AMS stays the system of record.
From $799/mo — a fraction of one hire.
Certificate reply — Meridian Contracting, ACORD 25 for GC
"Hi Steve — attached is the certificate of insurance for Meridian Contracting's GL and umbrella. I've added Sterling Builders as additional insured per your request. Let me know if the certificate holder also needs auto liability listed, and I'll get that right back to you..."
Drafted 2:14 PM · pulled from the policy file · waiting on your yes
demo draft · fictional business
Every X-date
surfaced and worked ahead of the renewal cliff
Minutes
from lead inquiry to a drafted first-touch reply
Nothing sends
without your review first
01
Renewals & Remarketing
X-dates surface 60–90 days out. Renewal notes are drafted in your voice, with remarketing comparisons ready before the deadline crunch.
02
COIs & Service
Certificate requests get a drafted reply within the hour, additional-insured language matched to the policy. Outstanding requests stay tracked until they're closed.
03
New Leads
A quote inquiry gets a drafted first-touch reply within minutes, any hour it lands — held in your queue until you approve it.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- Round out the accountA monoline client with no umbrella gets a round-out note drafted, ready for the producer to review before the X-date. The coverage gap you'd have flagged anyway.
- Win-backs on lost accountsThe account that non-renewed last year gets a win-back draft ahead of their current expiration, written in your agency's voice, waiting on your yes.
- Review requests after the winA clean claim, a smooth bind: a Google review request drafted for that client while the goodwill is fresh. You approve before it goes out.
- Google review responses draftedA new Google review lands and a reply is already in your queue, on-brand and never defensive. Google Business Profile only, and your send.
- Dates surfaced from the AMSAudit deadlines, expiring auto ID cards, and open endorsement follow-ups pulled into a queue you actually check, so nothing ages past its date.
- Proposals chased to an answerThe commercial proposal you sent last Tuesday gets a second and third drafted touch until there's a yes, a no, or a reason.
- Agency marketing, drafted and QA'dRenewal-season reminders, a coverage-tip post, the monthly client newsletter: drafted on a calendar, run past QA, never sent without you.
- Account quirks rememberedThe GC who always needs Sterling added as additional insured, the client who wants a PDF not a link: saved once, applied on every future touch.
The alternative
A licensed CSR
Salary, payroll tax, benefits, training — before they've touched a renewal
16Fold platform
From $799/mo
16Fold starts at $799/mo — a fraction of one hire. Your AMS stays the system of record.
The questions insurance agencies owners ask first
Does 16Fold answer my phones?
No. 16Fold drafts — it doesn't take live calls or make outbound calls on your behalf. Renewal notes, COI replies, and lead responses get written in your agency's voice and held in a queue for you to read and send. If a client needs a human on the phone, that's still you or your team.
What about my E&O exposure?
Drafts stay in service and scheduling language — no coverage advice or binding language ships that you didn't write or approve yourself. You're the last set of eyes on every send, and each approval is timestamped, so there's a review record if a question ever comes up.
Does this replace my AMS?
No. EZLynx, AMS360, HawkSoft, Applied Epic, QQCatalyst, NowCerts — whatever you run stays the system of record. 16Fold works the drafting and chasing around it: reading what's due, writing the note, tracking who hasn't replied. Your AMS keeps the policy data; 16Fold keeps the inbox moving.
Be the producer. Not the desk.
Renewal notes, COI replies, and lead responses are drafted and waiting — review and approve from your phone, between appointments, in front of a commercial account, or from the stands on a Tuesday night. Your book keeps moving whether you're at the desk or not.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.