The 9pm no-cool lead
gets a drafted reply before the next guy.
You're wrapping the last job of the day when the after-hours lead comes in. 16Fold drafts the reply, chases the estimate that makes your month, and keeps agreement renewals moving. Every message waits on your yes before it sends.
From $799/mo, a fraction of one hire.
Web lead, 9:38 PM, no-cool call
Hi Mike, sorry, a dead AC in this heat is a rough one to be stuck with. We can have a tech out first thing tomorrow. I'll text the diagnostic fee and arrival window as soon as it's confirmed, plus what to expect when he gets there.
Drafted 9:41 PM · your pricing rules, your voice · waiting on your yes
demo draft · fictional business
Minutes
from after-hours lead to drafted reply
Replacements first
estimate follow-up weighted to your highest-margin jobs
100%
of sends held for your approval
01
Leads & after-hours
Web leads and after-hours texts, whether it's a no-cool call, a burst pipe, or a tripped panel, get a first reply drafted in your voice and pricing rules, minutes after they land.
02
Replacement & install follow-up
Open estimates for replacements, install quotes, and panel or water heater upgrades get chased, weighted toward the job that makes your month, until there's an answer.
03
Agreements & reviews
Maintenance-agreement expirations get surfaced early with a renewal draft ready. Every completed job across HVAC, plumbing, and electrical gets a review request.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- Google reviews answeredEvery new Google review, the five-star and the one-star that stings, gets a reply drafted in your voice and held for your yes.
- Lapsed plan win-backsCustomers who let a maintenance agreement drop get a win-back message drafted before the season they'll need you again.
- Pre-season tune-up pushSpring AC and fall furnace campaigns, posts and emails written and planned, so the calls land before the first heat wave, not after.
- Every lead traced to its adThe source and real cost of each lead tracked, so you can see which Google or Facebook dollar actually rang the phone.
- Competitor pricing watchedWhat the shop across town charges for a condenser swap or a panel upgrade, gathered into a brief instead of a rumor a tech heard.
- Pricing rules held steadyYour diagnostic fee, your markup, your after-hours rate: saved once, applied to every draft, so no two quotes drift apart.
- Warranty and permit dates surfacedExpiring equipment warranties and open permit deadlines pulled from your records into one review queue before any of them lapse.
The alternative
An office admin or CSR
A full-time payroll line, whether the phone rings or not
16Fold platform
From $799/mo
16Fold starts at $799/mo, a fraction of one hire. ServiceTitan, Housecall Pro, or FieldEdge stays your dispatch record.
The questions hvac, plumbing & electrical owners ask first
Is 16Fold an AI answering service?
No. It doesn't answer your phone or take calls live. 16Fold drafts the reply to every web lead and after-hours message in your voice and pricing rules, then holds it for your approval. Your emergency line and on-call rotation work exactly as they do today.
Can it quote prices without me?
No. Your pricing rules shape every draft, but nothing with a number on it reaches a customer until you've approved it.
Does this replace ServiceTitan, Housecall Pro, or FieldEdge?
No. Dispatch, jobs, techs, and schedules stay exactly where they are. Your field software is still the system of record. 16Fold handles the drafting and follow-through around it, the work those tools leave for you to catch up on later.
Bring your truck. Watch it run.
30 minutes, live, no slides. We'll pull your leads, your open quotes, and your first week, and show it running before you hang up. Review it from the truck instead of a desk you have to get back to.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.