The wedding inquiry came in at 11pm.
You were flipping a room. It went to the next inn.
16Fold is the drafting layer for independent hotels, B&Bs, and inns. It drafts the group-inquiry reply, the pre-arrival note, the post-stay follow-up, and the Google review response the moment each is due, then holds every one for your approval while your booking engine stays the system of record.
From $799/mo — a fraction of one front-desk hire.
Wedding-block reply — Cedar Hollow Inn, 8 rooms, Oct 12 weekend
"Hi Rachel — congratulations. We'd love to host your family the weekend of the 12th. We have eight rooms open then and can hold them while you firm up the headcount. Two things worth knowing: house guests get a full breakfast each morning, and the garden works beautifully for a Sunday send-off. Want me to walk you through the room mix and pricing?..."
Drafted 11:42 PM · priced from your rate sheet, not written into the booking engine · waiting on your yes
demo draft · fictional business
Minutes
from a group or direct-booking inquiry to a drafted reply, any hour it lands
Every stay
a pre-arrival note and a post-stay follow-up drafted on schedule, not when someone remembers
Nothing sends
until you approve it
01
Group & direct-booking inquiries
Wedding blocks, reunions, and direct-booking questions get a first reply drafted within minutes of landing, so it's ready the moment you pick up your phone. You reply first-thing and warm instead of writing cold over coffee.
02
Pre-arrival & post-stay
A pre-arrival note drafts ahead of each check-in date, and after checkout a thank-you plus a Google review request. Each one sits in your queue on time, ready for your yes, instead of being forgotten between check-ins.
03
Off-season & win-backs
Seasonal and package campaigns, a platform-native social calendar, and rebooking drafts for last season's guests, queued ahead of the slow weeks instead of after them.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- Group & event inquiriesWedding blocks, reunions, and direct-booking questions get a first reply drafted in minutes, any hour, held for your yes.
- Pre-arrival notesA pre-arrival message drafted ahead of each check-in date: directions, breakfast times, and what to expect on arrival.
- Post-stay follow-upA thank-you and a Google review request drafted after checkout, queued for your yes so the ask isn't left to whoever remembers.
- Google review repliesNew Google Business Profile reviews get a drafted response for your approval. Google only, never TripAdvisor or the OTAs.
- Win-backs for past guestsLast season's guests get a rebooking draft before they book somewhere else for the same weekend.
- Off-season & package campaignsSeasonal pushes, package promos, a social calendar, and email nurture drafted ahead of the slow weeks. The work the agency runs in-house today.
- Ad-spend tracedEvery lead's source and cost traced across Meta and Google, with budget-shift and creative-test recommendations, never an autonomous move.
- Comp-set watchCompetitor pricing, promotions, and package moves distilled into one briefing, so you're not the last inn on the island to notice.
The alternative
A front-desk or guest-services hire
Salary, benefits, and training before they've answered a single inquiry
16Fold platform
From $799/mo
16Fold starts at $799/mo, a fraction of one hire. Structurally, one recovered group block — the wedding weekend that would have walked to the next inn — covers most of a year. Your PMS, booking engine, and OTAs stay the system of record.
The questions hotels, b&bs & inns owners ask first
Does 16Fold book rooms or answer my phone?
No. It doesn't take reservations, it doesn't pick up the front-desk line, and it doesn't send anything to a guest on its own. Your booking engine, PMS, or OTA takes the booking; the phone stays human. 16Fold writes the group reply, the pre-arrival note, the review response, and holds each one for your yes before a guest ever sees it.
Is this one of those AI concierge chatbots that talks to guests live?
No, and that's the point. Nothing 16Fold writes reaches a guest without a person on your team reading it first. It's a drafting layer, not a guest-facing bot — the opposite of a live chat widget that answers on its own. You stay the voice of the property; 16Fold just gets the draft to your queue fast.
Does it manage my rates, availability, or reviews across every site?
No. Your PMS, channel manager, and OTAs stay the system of record — 16Fold never writes rates, availability, or reservations back into any of them. On reviews it covers Google Business Profile only: it drafts responses to your Google reviews for approval. It does not monitor or reply on TripAdvisor, Booking.com, Expedia, Airbnb, or Facebook.
Run the property. Not the inbox.
Take an actual day off. Go off-property for a stretch. Come back to a queue of group leads, guest messages, and Google reviews waiting on one approval pass — cleared from your phone between check-ins, not a week of cold inquiries. 30 minutes, live.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.