One clerk. The notices, the newsletter, and the routine resident email.
Each one drafted and queued for a staffer's approval.
16Fold is the drafting layer for towns, townships, and villages. It drafts public notices, the monthly resident newsletter, platform-native social posts, and replies to resident inquiries in your town's own voice, then holds every one for a staffer to approve before it sends. CivicPlus, your 311/CRM, and your records systems stay the systems of record.
From $799/mo. A fraction of one hire, booked as one operating line item, not a new salary the council has to approve.
Facebook message reply: leaf pickup schedule, Village of Quarry Bend
"Hi Karen, thanks for reaching out. Fall leaf pickup on the east side of the village runs the week of November 3rd; crews start at the north end and work south. Please rake leaves to the curb by 7 AM Monday and keep them clear of the storm drains. The full route and map are posted on the village site..."
Drafted 8:07 AM · pulled from the posted public-works schedule · waiting on the clerk's yes
demo draft · fictional business
Minutes, not days
from a resident's email to a drafted reply in the town's voice
Every notice, ahead of the deadline
the newsletter and public notices drafted before the 9pm scramble, not during it
Who drafted, who approved, when
a signature and a record behind every message the town sends
01
Resident inquiries
Emails, web-form questions, and Facebook messages get a first reply drafted in minutes and set aside for a staffer to read before it goes out. The general inbox stops running three days behind.
02
Notices, newsletter & social
Public notices, the monthly resident newsletter, and platform-native posts, drafted on a content calendar and QA-gated. This is the work the agency does in-house every day, put to the town's desk.
03
Event & program promotion
Rec sign-ups, town cleanup, budget hearings, holiday events: promotion drafted and queued ahead of the date, so turnout doesn't hinge on a last-minute scramble.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- Resident inquiry repliesEmails, web forms, and Facebook messages get a first reply drafted in minutes, any hour, and held for a staffer to approve.
- Public notices & announcementsPlain-language notice and announcement drafts built around a posted agenda or schedule, QA-gated before anyone signs off.
- Monthly resident newsletterThe whole newsletter drafted from what's already happening in town, ready for a staffer to approve and schedule in GovDelivery or Constant Contact.
- Social posts on a calendarPlatform-native posts for the town's pages, planned ahead on a content calendar instead of thrown together the day of.
- Event & program promotionRec sign-ups, town cleanup, budget hearings, and seasonal campaigns, drafted and queued ahead of the date.
- Deadline & date surfacingRecurring dates and hearing deadlines surfaced from connected records into a review queue, with a reminder-notice draft ready to go.
- Google review responsesFor any town facility with a Google Business Profile, review monitoring and drafted responses. Google only.
- One saved town voice, one standardThe town's voice saved once and applied to every draft, human approval with a record on file, run from your phone or the app, from $799/mo.
The alternative
A part-time public information officer (PIO) or communications coordinator
A salary line an already-stretched department won't get approved, plus the hiring vote to go with it
16Fold platform
From $799/mo
16Fold starts at $799/mo, under $10,000 a year, booked as one operating expense instead of a new headcount requisition. One part-time hire the town doesn't make covers years of it. CivicPlus, your 311/CRM, and your records systems stay the systems of record; 16Fold works only the communication layer around them.
The questions towns & municipalities owners ask first
Does 16Fold answer city hall's phone or the 311 line?
No. It drafts written communications and never answers a call, live or automated. Resident emails, web-form questions, and Facebook messages get a reply drafted and held for a staffer to read and send. It doesn't take registrations, permit applications, or payments. Your phones, your 311 line, and your front counter work exactly as they do today, and a resident who needs a person still gets one.
Can a town use AI to draft communications without touching public records?
Yes, and that boundary is the whole design. 16Fold reads only what it needs to draft a message: a posted schedule, an agenda that's already public, the note a resident sent. It writes into no government system of record. It does not open, route, or answer a records request in NextRequest or GovQA, and it makes no claim on citizen data. Every draft carries a record of who wrote it and who approved it, an accountability trail a public body can stand behind.
Can it answer resident questions about permits, eligibility, or benefits on its own?
No. Drafts stay in scheduling, notification, and general-communication language, with no legal, policy, or eligibility guidance, and nothing reaches a resident until a staffer approves it. Anything that calls for a real answer from the town is routed to a person, not guessed at.
Get your evenings back. The town still sounds on time.
The notice, the reply, and the social post are drafted and waiting on an approval you can clear from your phone between meetings or on the way home. Every one still carries a staffer's signature, so nothing goes out the town didn't approve. Bring your inbox and your newsletter list: 30 minutes, live.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.