The recall list sits untouched.
Not anymore.
16Fold drafts, your team sends. New-patient replies drafted within minutes, recall and follow-up outreach worked against the due list your practice already keeps, and every patient-facing message held for a human's approval — so closing time actually means closing time, whether you run one location or five.
From $799/mo — less than one part-time front-desk hire.
Recall outreach — sample draft, 6-month due list
“Hi Denise — it's been about six months since your last cleaning, and Dr. Ferris has openings this Wednesday and next Monday morning. Want me to hold one for you?”
Drafted 6:15 AM · sample output, pulled from a Dentrix-style due list · waiting on the team's yes
demo draft · fictional business
Minutes
from web or portal inquiry to drafted reply
Every due list
worked on a schedule, not someday
100%
of patient-facing messages approved by your team
01
New patients & inquiries
Website and portal inquiries get a drafted reply within minutes, any hour — held for your front desk's yes.
02
Recall, follow-up & case acceptance
Recall and wellness due lists, treatment plans that stalled, drafted on a schedule and batch-approved in one pass: dental case acceptance, medical follow-up, veterinary wellness reminders.
03
Reviews & marketing
Review requests after every visit, practice content on a calendar, drafted and never sent without you.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- New-patient inquiry repliesA web-form or portal message from a prospective patient gets a drafted reply within minutes, any hour. Pricing and “do you take my plan?” questions drafted from your rules, never a coverage determination, and nothing sent until your front desk says yes.
- Recall reminders off the due listSix-month hygiene, annual wellness, and vaccine-due dates pulled from the due list your PMS already keeps, drafted ahead of time so the list stops gathering dust.
- Stalled treatment plans, chasedThe crown case that got a 'let me think about it,' the specialist referral that never booked: followed up on a schedule until you get a yes, a no, or a reason.
- No-show and cancellation rebookingThe 9am that didn't show, the slot cancelled and never refilled. A rebooking draft lands in your review queue the same day instead of slipping through.
- Win-back for lapsed patientsNames that dropped off the schedule a year ago and never came back, worked into re-engagement drafts and batched for one approval pass.
- Review requests after every visitA Google review ask drafted after each completed appointment, timed while the visit is still fresh, sent only once your team clears it.
- Google reviews watched and answeredNew Google Business Profile reviews flagged as they post, each with a reply drafted in your practice's voice. The five-star and the one-star both wait on your approval.
- Practice content on a calendarMonthly posts and a patient newsletter planned ahead: seasonal checkup pushes, new-service announcements, drafted and held for your sign-off instead of scrambled the day of.
The alternative
An additional front-desk or patient-coordinator hire
A fraction of that, starting at $799/mo.
16Fold platform
From $799/mo
Your Dentrix, Eaglesoft, Open Dental, Cornerstone, AVImark, or ezyVet stays the system of record — 16Fold never writes into the chart.
The questions medical, dental & veterinary owners ask first
Do you answer our phones?
No — and that's deliberate. Unlike AI receptionists built to answer your phone live, 16Fold never picks up a call or talks to a patient directly. It drafts the reply — to a web inquiry, a portal message, a recall due date — and your front desk sends it. Your phones and your emergency line stay exactly as they are.
Are you HIPAA certified?
No vendor can hand you a HIPAA certificate — that's not how the law works, and we won't claim a badge that can't be earned. What's real: your data stays isolated on your own keys, 16Fold handles front-office communication only, and 100% of patient- and client-facing messages wait for a human on your team to approve before they send, with a review record on file. Veterinary practices: the same data-isolation and approval standard applies, since HIPAA itself governs human patient records. Bring your compliance questions to the demo.
Does it touch our EHR or PMS?
No. It never writes into the chart, and it doesn't replace Dentrix, Eaglesoft, Open Dental, Cornerstone, AVImark, ezyVet, or athenahealth — those stay your system of record. 16Fold drafts the communication that runs around them: replies, recall outreach, and follow-up, worked against the due lists you already keep.
Bring your practice. Watch it run.
30 minutes, live, no slides. Bring your inquiries, your recall list, and watch the backlog stay clear even the week you're out.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.