The catering email lands mid-rush.
It's drafted before the party books somewhere else.
16Fold drafts the catering reply, the Google review response, and the week's specials, all in your voice and waiting on your yes. Toast, your reservation book, and your online ordering stay the system of record. Crabtree Marketing runs its own restaurant and bar client work on it in-house every day.
From $799/mo, a fraction of one hire.
Private-event reply — Harborlight Tavern, 40-person rehearsal dinner
"Hi Rachel, a 40-person rehearsal dinner is right in our wheelhouse, and October Fridays fill up fast. Our back room seats 45, the family-style menu runs $48 a head, and a two-hour bar package is $22 more. I'd love to walk you through the room this week. If the 17th works for you, I'll have our events lead hold it on our book while you decide..."
Drafted 7:42 PM · mid-Friday service · your pricing rules applied · waiting on your yes
demo draft · fictional business
Minutes, not days
from a catering or private-event inquiry to a reply drafted in your voice
Every Google review
gets a drafted response you approve, the raves and the one-stars alike
Zero autopilot
nothing reaches a guest until a person on your team says send
01
Catering & private events
A web, DM, or emailed inquiry gets a first reply drafted in minutes, in the venue's voice, then a second and third touch until there's a yes, a no, or a reason.
02
Google reviews
Every review on your Google Business Profile gets a drafted response held for your approval, the good ones and the ones that sting. Google only, not Yelp or TripAdvisor.
03
Specials, events & seasonal
The week's specials, live music, and holiday hours drafted as platform-native posts. Season-opening and patio pushes queue ahead of the calendar, all held for your yes.
The busywork we draft off your plate.
The repetitive work a system can do — drafted and waiting for your yes, so your hours go to the customer instead.
- Catering & private-event repliesFirst reply drafted in minutes for web, DM, and email inquiries, any hour, in your venue's voice with pricing rules applied.
- Quote follow-up that doesn't quitA quiet catering or big-group quote gets a second and third drafted touch until there's a yes, a no, or a reason.
- Google review responsesEvery review on your Google Business Profile monitored and answered with a drafted response, held for your yes. Google only.
- Weekly specials & social calendarPlatform-native posts and hooks for specials, live music, and events, QA-gated and held for approval.
- Season-opening & seasonal pushesPatio open, season kickoff, and holiday hours drafted ahead of the calendar, so you're out the door before the turn instead of after.
- Win-backs & repeat-event rebookingWhere you track repeat guests or book recurring events, a win-back or rebooking draft is prepared for the ones gone quiet, queued before the slow month lands.
- Review requests after a visit or eventAfter a completed catered event or visit, a review request is drafted and held for your approval, never sent on its own.
- Boost & local-ad spend auditEvery boosted post and local ad traced to its source and cost, with budget-shift recommendations you approve. No autonomous moves. It's the same auditing the agency runs in-house: $192,257 ad spend audited — 4 businesses, 58 campaigns, 2.6M impressions.
The alternative
A part-time marketing coordinator
Salary, payroll tax, and training for desk work that only gets touched after close, if it gets touched at all
16Fold platform
From $799/mo
16Fold starts at $799/mo, a fraction of one hire. One recovered private event can cover the month. Toast, Square, or Clover, your reservation book, and your online ordering stay the system of record.
The questions restaurants, bars & food service owners ask first
Does 16Fold take reservations, orders, or answer the phone?
No, and it's built not to. 16Fold drafts: the catering reply, the review response, the specials post. A person on your team reads each one and sends it. Reservations stay in Resy, OpenTable, or Tock. Orders and checks live in Toast, Square, or Clover, and payments, deposits, and gift cards are never touched. No call is answered live, and nothing reaches a guest without your yes.
Can it handle our Yelp and TripAdvisor reviews too?
Google Business Profile only, for now. 16Fold monitors your Google reviews and drafts a response to each one, held for your approval. We don't claim Yelp, TripAdvisor, or Facebook coverage, because we haven't verified it, and we'd rather say so than promise something we can't stand behind.
Does this replace Toast, Resy, or my online ordering?
No. Your POS keeps the menu, checks, and payments. Your reservation book takes every booking, and your ordering and delivery apps hold the orders. 16Fold works the communication and marketing around all of it: the catering inbox, the review profile, the specials calendar. It reads what's needed, writes the draft, and chases what's gone quiet, but it never writes into your POS or your booking system.
Stay in the room. Not at the desk.
Expedite the line, walk a couple through the back room, cover a call-off shift. Then clear the catering replies, review responses, and next week's specials from your phone at close, each one waiting on a yes instead of a blank page. 16Fold is running today for The Real Bar on Put-in-Bay. See it on your own inbox and Google profile: 30 minutes, live, no slides.
See it on your business.
30 minutes, live, no slides. Bring a real operation — leave knowing where the operating layer starts for you.